Booking Tips

Booking Steps

  1. Choose your game of choice, then the number of players in your group
  2.  Select a RED, Click-able button for an appointment time.  All available time slots appear as RED BUTTONS.
  3. Click on the link under “Select One” that appears on the pop up window.
  4. Fill in your details and follow the prompts.
  5.   We advise that you only pay the deposit online to secure the room – then the remainder can be paid on the day.
  6.  Make sure to read over your Booking Confirmation Email – this contains important information regarding your booking.

If successful:  You will receive a Booking Confirmation from “Adventure Rooms New Zealand” immediately after we receive your payment and successful booking. Please read this email for important booking information.  You will also receive a reminder email 24 hours prior to your successfully scheduled appointment. Please arrive 15 minutes before the start time of your booking.

 

If unsuccessful: You will receive a ‘Booking Cancelled’ email. Please read the email for important information or call us for more help.

Cancellation Policy

No deposits will be refunded. Bookings can be rescheduled up to 48 hours prior to session time. Changes to bookings made inside 48 hours will result in the deposit being forfeited. We advise paying just the deposit when booking. Cancellations made online will result in loss of deposit. Please contact us if you can’t make your booking and it is more than 48 hours prior to your booking. 

 

You must arrive 15 minutes prior to your session start time. Arriving late could result in your session time being reduced.

Vouchers

Vouchers must be used in the first instance of booking and can not be added to bookings once a deposit has been paid. If you are having trouble booking with your voucher please see FAQ first. If you’re still experiencing problems please contact us. Please do not pay a deposit as once this has been paid for a booking vouchers can no longer be applied. 

Age Restrictions

Anyone under the age of 16 MUST have an adult participating in the room with them. For duel groups there must be an adult per team. If no adult is present players may not be able to participate. For any queries in regards to this policy please contact us prior to booking. 

Duel Format

In Rotorua, both are available for team duels.

 

For more information on our two game formats, please refer to the Team Building page.

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